A: Weber Scientific is located in Hamilton, NJ.
A: Weber Scientific has grown since 1959 to become a major supplier of specialized quality control equipment used for dairy, food and water analysis. For a broad listing of products currently offered by Weber Scientific, please refer to our products page.
A: Our Customer Service Department is available to take your orders or answer your questions Monday through Friday between 8 a.m. and 5:30 p.m. EST.
A: Toll-Free: 800-328-8378 * Local: 609-584-7677 * Facsimile: 609-584-8388
A: Our web site offers you the opportunity to request literature while online. Please take a moment to complete the form. Once you have submitted your information, you will be added to the Weber Scientific mailing list, only if you requested.
A: Simply enter your email address here. We never give out email addresses to third parties.
A: Yes! We have been serving the food and dairy industry since 1959. Order with complete confidence with our no-nonsense 100% Satisfaction Guarantee.
A: They are available in our online catalog on the applicable product page (click the MSDS/COA tab). If you cannot find what you are looking for please call our customer service department at 800-328-8378 or email us at firstname.lastname@example.org.
A: No problem. We carry an inventory of free samples for many products as identified in our online catalog. Simply request by Weber item number and mention sample. Samples of many other products may also be available. Please ask.
A: Not likely but possible. The catalog specifications and descriptions are of necessity condensed to conserve space, but they are as accurate a representation of the items as possible. In order to keep abreast of the latest developments in design and construction, we reserve the right to change and alter specifications, to substitute improved forms and add new ones.
A: As a distributor for many of the products described in this catalog, Weber Scientific warrants the representations made herein accurately reflect the manufacturer’s representation to Weber Scientific. We expressly disclaim all other warranties, whether expressed, implied or statutory, including the warranty of merchantability and fitness for use. Most products carry warranties from the manufacturer and should be returned directly to them for warranty service. We can and will assist in these transactions.
A: Weber Scientific offers immediate Net 30 Day credit terms to government agencies, educational institutions and certain businesses. To learn if your organization is eligible to receive instant credit at Weber Scientific, please call our Customer Service Department at the toll-free telephone number listed on the navigation bar above. In addition you can also complete our credit application.
A: Sorry, we currently do not offer credit terms to individuals. However, we are pleased to accept either Visa, MasterCard or American Express as methods of payment.
A: We accept Visa, MasterCard or American Express. Weber Scientific offers immediate Net 30 Day credit terms to government agencies, educational institutions and certain businesses. To learn if your organization is eligible to receive instant credit at Weber Scientific, please call our customer service department at 800-328-8378.
A: Weber Scientific offers immediate Net 30 Day credit terms to government agencies, educational institutions and certain businesses. To learn if your organization is eligible to receive instant credit at Weber Scientific, please call our Customer Service Department toll-free at 800-328-8378.
A: Not necessary, but if you send one, please clearly mark Confirmation to avoid duplication.
A: Only orders shipped to New Jersey, Nevada or Missouri addresses are subject to state sales tax. If you are tax exempt please supply us with the appropriate form.
A: We accept Visa, MasterCard, American Express, as well as checks denominated in U.S. dollars and drawn on a U.S. bank.
Payment made by customers operating in countries outside of the United States may be made through a U.S. dollar draft, or a confirmed irrevocable letter of credit on a U.S. bank.
A: Yes, the modest minimum order amount is $10.
A: If after inspecting your order, you are not totally satisfied, call our customer service department at 800-328-8378 within 30 days for replacement or return authorization. Before returning goods for repair or any other reason, please communicate with us for return authorization. This permits us to make suggestions concerning shipment.
A: We recommend that you place a Standing Order for those products that you regularly purchase. There are a number of reasons to consider this pre-scheduled shipping service:
A: Absolutely! Place your order by 3:00 p.m. (Eastern Time Zone) and your order will ship the same afternoon.
A: If you are in a special rush, let us know – UPS Next Day, Second Day or Federal Express Service can also be arranged immediately.
A: When you order from Weber Scientific we will route your order so that all (or part) of it arrives at your facility within 1, 2 or 3 business days. Any upgrade in the level of service over basic UPS ground service will be done at our expense – not yours! Combined with our existing Same Day Shipping Pledge, this expedited routing program will insure prompt delivery to any location in the Continental U.S. – all at no extra cost.
To shorten delivery times even further an inventory of large volume products ship out of our Nevada warehouse for delivery to Western states and out of our Missouri warehouse for selected Southern and Midwestern states.
A: Place your order by 3:00 p.m. EST and your order will ship that very same afternoon.
Your order will be routed via basic UPS or FedEx service if delivery is scheduled at 3 business days or less. If the delivery schedule indicates more than 3 business days, we will upgrade your order to 3 day select service at no extra charge to you. You pay only for basic ground service.
A: This can best be explained by example. Let’s say you are located in California and call in an order to us on a Thursday morning. We will give it to UPS later that afternoon. The first delivery day would be Friday, the second would be Monday (weekends don’t count), and Tuesday would be the third day. All of our Continental U.S. customers can now expect delivery from us in 3 days or less. In this example, by Tuesday- at the very latest. Many of you will still continue to receive your orders within 1 or 2 days!
A: The following types of orders require specific types of freight service that limits their participation in the 1-2-3 Day Delivery Program:
A: Products so identified must ship as hazardous materials (HAZMAT). We welcome you to contact our Customer Service department for additional details about HAZMAT shipping requirements and surcharge fees. In general, HAZMAT fees apply whenever shipped by either UPS or FedEx, currently $20 per shipping carton for ground shipment. Air shipments require a $30 and $60 fee, respectively. To avoid most HAZMAT fees, if your order contains hazardous materials that require four or more shipping cartons, we will route via common carrier, which may not have any, or have greatly reduced, HAZMAT fees. As mentioned above HAZMAT orders are exempted from our 1-2-3 Day Delivery Program.
A: Immediately upon receipt of your shipment, unpack and inspect for damage. Do not accept a damaged shipment until the carrier makes a Damage notation on your delivery receipt or freight bill. If a shortage or damage exists, you should immediately request the carrier to make an inspection. Retain all containers and packing materials for the inspection. The carrier must be notified of any concealed damage and an inspection request within 15 days of delivery.
A: Weber Scientific has two options available for shipping orders to be exported outside the United States:
A: Unfortunately, we are unable to quote freight charges or shipping weights prior to shipment.
A: Documentation is not provided with orders unless we are instructed to do so at the time the order is being placed. There is a $50.00 documentation fee for each of the following documentation services: 1) Preparation of a pro-forma invoice prior to shipment, or 2) Preparation of any export declaration documents.
A: We are pleased to accept either Visa or MasterCard as the only methods of payment.
A: Yes. The minimum order amount for export orders is $200 U.S.