Q: What is the 1-2-3 Day Delivery Program?
A: When you order from Weber Scientific we will route your order so that all (or part) of it arrives at your facility within 1, 2 or 3 business days. Any upgrade in the level of service over basic UPS ground service will be done at our expense - not yours!
Combined with our existing Same Day Shipping Pledge, this expedited routing program will insure prompt delivery to any location in the Continental U.S. -- all at no extra cost. Q: How Does the 1-2-3 Day Delivery Program Work?
A: Place your order by 3:00 p.m. EST and your order will ship that very same afternoon.
Based on UPS's delivery schedule your order will be routed via basic service if delivery is scheduled at 3 business days or less. If the UPS delivery schedule indicates more than 3 business days, we will upgrade your order to 3 Day Select service at no extra charge to you. You pay only for basic ground or hundredweight service.
Q: How Can I Calculate the Total Delivery Days in the 1-2-3 Day Delivery Program?
A: This can best be explained by example. Let's say you are located in California and call in an order to us on a Thursday morning. We will give it to UPS later that afternoon. The first delivery day would be Friday, the second would be Monday (weekends don't count), and Tuesday would be the third day. All of our Continental U.S. customers can now expect delivery from us in 3 days or less. In this example, by Tuesday-- at the very latest. Many of you will still continue to receive your orders within 1 or 2 days!
Q: Are There Any Exceptions to the 1-2-3 Day Delivery Program?
A:The following types of orders require specific types of freight service that limits their participation in the 1-2-3 Day Delivery Program:
Any order containing any material defined as a hazardous material either by the D.O.T. or UPS. However, when feasible, we will "split" your order so that you receive your regular lab supplies in 1, 2 or 3 days, while your hazardous items will arrive later on a separate shipment.
Drop ship orders direct from our manufacturers.
On a select number of items, only the first case - of multiple case orders - will be upgraded to UPS 3 Day Select Service (where applicable). The remaining cases will ship by ground and you should receive them within 1 - 3 days of receiving your first case. However, if you need to receive more than one case of these specially identified items within 3 days, then let us know when ordering and we will be happy to upgrade additional cases.
If your order is one of these specific types of exception orders, our Customer Service Representatives will notify you either at the time of order, or prior to shipment.
Note: Distributors are not eligible for this program.
|
